WordPress Support & Website Care Plans
Your website is a business asset - it needs ongoing attention to stay secure, current, and performing well. Our care plans ensure you're never left dealing with a hacked, broken, or outdated site.
What Happens Without Ongoing Support
WordPress sites left unmanaged don't just stay the same - they deteriorate. Software gets out of date. Vulnerabilities pile up. And eventually, something goes wrong at the worst possible time.
With a Care Plan
What Our Support Covers
Every care plan client gets the same thorough attention. Here's what that looks like in practice.
Core, Plugin & Theme Updates
Updates are reviewed and applied carefully - we don't just click 'update all'. Compatibility is checked first, and we can roll back instantly if anything causes a problem.
Daily Off-Site Cloud Backups
Automated backups every day, stored in secure off-site cloud storage and retained for 30 days. If anything goes wrong, we can restore to a clean state within the hour.
Continuous Security Monitoring
Active scanning for malware, unauthorised file changes, brute-force login attempts, and known vulnerabilities - caught before they cause damage.
Uptime Monitoring (Every Minute)
If your site goes down, we know before you do. Checks run from multiple locations every 60 seconds, and we act immediately on any downtime.
Performance Checks
Regular speed tests and Core Web Vitals monitoring to ensure your site continues to load quickly as content grows and plugins are added.
SSL Certificate Management
SSL certificates are monitored and renewed automatically well before expiry. Your visitors will never see a 'Not Secure' warning on your site.
Content Update Requests
Need to change some text, update a photo, or update your contact details? Just email us. Simple content changes are handled promptly at no extra charge.
Monthly Health Report
A clear, readable monthly report covering uptime, security scan results, updates applied, performance scores, and any actions taken during the month.
Priority Email Support
Questions answered by someone who actually knows your site - not a generic helpdesk. Priority response times for care plan clients.
Is a Care Plan Right for You?
Website support plans work best for businesses where the website is genuinely important to how they operate - not just a brochure that never changes.
A good fit if you...
- Get enquiries or leads through your website
- Don't have in-house technical WordPress expertise
- Have experienced a security issue or downtime before
- Update your content regularly (or want to)
- Are in an industry where credibility matters
- Value your time more than DIY maintenance
You might not need it if...
- - You have a technical team managing WordPress in-house
- - Your site is a static HTML site (not WordPress)
- - Your website is rarely updated and serves no business function
- - You're actively migrating away from your current platform
Frequently Asked Questions
Give your website the attention it deserves
A properly maintained WordPress site is more secure, faster, and more effective. Get in touch to discuss a care plan for your business.